Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

If your order is delivered within the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day you receive your item.

To exercise your right of withdrawal, you must inform us of your decision by contacting us at: support@ducano.shop

Return Conditions

To be eligible for a return, items must:

Be in the same condition as received
Be unworn or unused
Include all original tags
Be returned in original packaging
Include proof of purchase (receipt or order confirmation)

Return Process

Once you have notified us of your return:

If the item is damaged we provide a free return label
If the customer changes their mind about the item they will need to pay for return shipping
You must send the item back within 14 days of informing us

Return address:
Ducano
Blauenstraße 68
79576 Weil am Rhein
Germany

Return Shipping Costs

We offer free return shipping when the item is damaged.

The customers pay return shipping when if they changed their mind about the item

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

Your refund will be issued to your original payment method
Refunds are processed within 10 business days

Please note:

It may take additional time for your bank or credit card provider to process the refund
In any case, refunds will be made no later than 14 days after we receive the returned goods or proof that they have been sent back, whichever is earlier