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About us
Ducan (“Ducan”, “we”, “us”, or “our”) operates this online store for the sale of clothing, shoes, and accessories. Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products to you.
Business details
Legal name: Ducan
Trading name: Ducan
Email: support@ducano.shop
Address: Blauenstr.68 Weil am Rhein Phone:+49174 1607796
Registration number:08336091
VAT/Tax number:
2. Who may use our site
You must be at least the age of majority in your place of residence, or have permission from a parent or legal guardian, to use our site and place an order.
If you create an account, you are responsible for keeping your login details secure and for all activity under your account.
3. Products
We sell clothing, shoes, and accessories through our online store.
We try to describe and display our products as accurately as possible. However:
- colors and appearance may vary depending on your screen or device settings;
- minor differences in packaging or presentation may occur;
- sizing may vary slightly, so please review size charts and product details carefully before ordering.
- We may update, change, or discontinue products at any time without notice.
4. Orders
When you place an order, you are making an offer to buy products from us. Your order is only accepted when we send you an order confirmation or dispatch confirmation, depending on our process.
We may refuse or cancel an order, including where:
- an item is out of stock;
- there is a pricing or description error;
- we suspect fraud or unauthorized payment;
- shipping is unavailable to your address;
- the order appears to breach these Terms.
If we cancel an order after payment has been taken, we will refund the amount paid for the canceled item(s).
5. Prices, payments, and taxes
All prices shown on our site are shown depending on your location and currency.
Unless stated otherwise, prices do not include shipping charges, customs duties, import taxes, or similar fees. These will be shown at checkout where applicable or remain your responsibility on import.
You agree to provide current, complete, and accurate billing, shipping, and payment information. By placing an order, you confirm that you are authorized to use the payment method provided.
6. Shipping and delivery
We will do our best to dispatch orders within the timeframes shown on our site or in your order confirmation. Delivery times are estimates only unless we expressly state otherwise.
Delays may occur due to stock availability, carrier issues, customs, weather, or other events outside our reasonable control.
Where required by applicable law, we will notify you of material shipping delays and provide any remedies required by law, including cancellation or refund rights where applicable.
Unless applicable law states otherwise, risk in the products passes to you when the products are delivered to the delivery address you provided.
7. Returns, exchanges, and cancellations
Returns, exchanges, and cancellations are governed by our Refund Policy.
Nothing in these Terms limits any mandatory consumer rights you may have under applicable law. For example, if you are a consumer in the EU, you may have a legal right to withdraw from certain online purchases within 14 days, subject to exceptions.
8. Promotions and discount codes
Promotions, discount codes, and special offers are subject to their own terms. Unless stated otherwise:
- discount codes cannot be combined;
- promotions cannot be applied retrospectively;
- we may withdraw a promotion at any time.
9. Intellectual property
All content on our site, including our branding, logos, product images, graphics, text, and website design, is owned by us.
You may use our site for personal, non-commercial shopping use only. You must not copy, reproduce, distribute, modify, or exploit any content from our site without our prior written permission.
10. Reviews, comments, and submissions
If you submit a review, comment, photo, testimonial, or other content to us, you confirm that:
- you own it or have the right to share it;
- it does not infringe anyone else’s rights;
- it is not unlawful, misleading, abusive, or defamatory.
You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, and display that content for store operation, marketing, and promotional purposes.
We may remove content that we reasonably believe violates these Terms or the law.
11. Prohibited use
You may not use our site:
- for any unlawful or fraudulent purpose;
- to interfere with site security or functionality;
- to scrape, crawl, copy, or extract data from the site without our written permission;
- to upload malicious code or harmful material;
- to impersonate any person or entity;
- to use bots or automated tools to place orders, bypass security, or access the site in a way that harms us or other users.
We may suspend or block access where we reasonably believe these Terms have been violated.
12. Third-party services and links
Our site may include links to third-party websites, apps, tools, or services. We are not responsible for third-party content, policies, or practices. Your use of third-party services is at your own risk and subject to their terms.
13. Shopify relationship
Ducan is powered by Shopify, which enables us to provide the store and related services to you. However, all sales and purchases you make in this store are made directly with Ducan, not with Shopify.
To the fullest extent permitted by law, Shopify is not responsible for any aspect of any sale between you and Ducan, including product quality, delivery, returns, refunds, injury, loss, or damage arising from products purchased from our store.
14. Privacy
Your use of our site is also subject to our Privacy Policy. Because our store is hosted by Shopify, certain personal information is also processed by Shopify in order to operate and improve the storefront and related services. Please review both our Privacy Policy and Shopify’s privacy information for more details.
15. Disclaimer
To the fullest extent permitted by law, our site and its content are provided on an “as is” and “as available” basis.
We do not guarantee that the site will always be uninterrupted, secure, or error-free. Product descriptions and other content are provided for general information, and while we try to keep them accurate, mistakes may occasionally occur.
Nothing in these Terms excludes any warranty or guarantee that cannot be excluded under applicable law.
16. Limitation of liability
To the fullest extent permitted by law:
- we are not liable for indirect, incidental, special, or consequential losses;
- our total liability arising out of or relating to any order will not exceed the amount you paid for the product(s) giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud, fraudulent misrepresentation, death, or personal injury caused by negligence where applicable law so provides.
17. Indemnity
You agree to compensate us for losses, claims, damages, or expenses arising from your breach of these Terms, misuse of the site, fraud, or violation of any law or third-party rights.
18. Termination
We may suspend or terminate your access to the site if we reasonably believe you have breached these Terms or used the site unlawfully or fraudulently.
Termination does not affect any rights or obligations that arose before termination.
18. Changes to these Terms
We may update these Terms from time to time by posting a revised version on this page and updating the “Last updated” date.
Changes will apply to future use of the site and future orders. Orders already placed will generally be governed by the version of the Terms in effect at the time the order was placed, unless applicable law requires otherwise.
21. Contact us
If you have any questions about these Terms, please contact us at:
support@ducano.shop
Ducan
Blauenstr.68 Weil am Rhein
+49174 1607796